Skip to main content
By using ba.com you agree to the use of cookies.
Accept cookies and close this message.
British Airways logo.
- Log inLog in
Contact links
- Contact us
- ContactExecutiveClub
- Contact On Business
Skip to Navigation
Important
Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
How do I find my booking reference?
Please choose a country/region from the drop-down menu below to find the relevant contact details.
You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week. We’re here to help you with everything from your baggage questions to checking in.
Show all|Hide all
Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades
Telephone:
If you are ready to make a booking, you’ll find our cheapest prices are available online. You can research prices, make your booking and pay online – simply start your search and book your selected flight or holiday.
To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. Book your Avios flight
Telephone:
0344 493 0787 option 2
(calls charged at local rate)
Daily: 08:00-23:59
Enquire about changes to an existing flight booking
Telephone:
Check if you're able to change your booking online. If not, please call us.0344 493 0787 option 1
(calls charged at local rate)
Daily: 06:00-20:00
Enquire about an existing holiday, hotel or car hire booking
Telephone:
0344 493 0787 option 1 followed by option 2
(calls charged at local rate)
Daily: 08:00-20:00
Help with special meals and name corrections
Telephone:
You can find information about special meals.0344 493 0787 option 3
(calls charged at local rate)
Daily: 08:00-23:59
Get help with seating and baggage enquiries
Telephone:
SeatingYou can find information about seating online.0344 493 0787 option 3
(calls charged at local rate)
Daily: 08:00-23:59
Telephone:
BaggageFind baggage information online, including your allowance and permitted items.0344 493 0787 option 3
(calls charged at local rate)
Daily: 24/7
Check your flight status (arrivals and departures)
View on ba.com
View on your mobile
Enquire about group travel bookings
Telephone:
Find out more about group travel online.0344 493 0765
(calls charged at local rate)
Monday - Friday: 08:30-17:00
Enquire about refunds for flight bookings
Telephone:
Visit Manage My Booking to view your options online. 0344 493 0787
(calls charged at local rate)
Daily: 08:00-23:59
Enquire about refunds for holiday, hotel or car hire bookings
Telephone:
0344 493 0787
(calls charged at local rate)
Daily: 08:00-23:59
Other enquiries including Advanced Passenger Information (API)
Telephone:
You can find information about APIs online.0344 493 0787 option 3
(calls charged at local rate)
Daily: 08:00-23:59
Contact Customer Relations
Address
You can write to us at:British Airways
CustomerRelations(S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Help with your delayed baggage
Telephone:
Find out how to report and track delayed baggage online. 0344 493 0785
(calls charged at local rate)
24/7
Get help with baggage claims
Make a baggage claim
Find further help and advice about lost and damaged baggage
Travelling with a disability
Telephone:
0800 408 1100
Monday - Saturday: 08:00-18:00
Telephone:
Minicom
Please note: this number is only for customers who are D/deaf or hard of hearing who require use of a minicom system. Customers with normal hearing will be required to call another line.
0345 700 7706
Monday - Saturday: 06:00-20:00
BSL Video Relay Service with SignLive Monday – Saturday: 0900-1700
Download the SignLive app or visit
You can also contact our Accessibility Team by email by following the link below. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Please include your flight details or booking reference if you have an existing booking.
Email Form
Help with using our website
Accessibility and site help
Help with bereavement and terminal illness
If you need to change or cancel an existing booking because a family member has passed away or been diagnosed with a terminal illness, then please contact us on our dedicated line and we will do what we can to help at this difficult time.
Telephone:
0203 684 9677
(calls charged at local rate)
Monday - Friday: 09:00-17:00
